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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery

John K. Lee, Ron Ben-Natan




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 | #3633217 in Books |  2002-08-29 | Ingredients: Example Ingredients | Original language:English | PDF # 1 |  9.26 x1.04 x7.54l,.0 | File type: PDF | 464 pages

||13 of 13 people found the following review helpful.| Exceptionally well thought out and written|By Mike Tarrani|This book is among the most coherent and on target approaches to integrated service level management I've read. The most appropriate audience includes IT and switch engineering professionals in the wireless, LEC and CLEC industries, although those working for ISPs, manager service providers and ASPs will find the mat|From the Back Cover|Uncover a revolutionary approach to SLAs that will help you gain a competitive advantage in the field

The use of Service Level Agreements (SLAs) will soon become the prevailing business model for delivering a large number of prod

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.
* Addresses business-level SLAs, not just device-level SLAs
* Describes a revolutionary approach that combines network management, service managem...

You easily download any file type for your device.Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery   |  John K. Lee, Ron Ben-Natan. I was recommended this book by a dear friend of mine.

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